🛡️ The Carbella Promise

 

We believe every woman deserves a bag that’s as tough and beautiful as she is. That’s why all Carbella bags come with our 1-Year Limited Warranty.

 

✔️ What’s Covered

For 1 year from the date of purchase, we’ll repair or replace your bag if it has:

• Defects in materials (fabric, stitching, zippers, buckles).

• Defects in workmanship (construction, seams, assembly).

❌ What’s Not Covered

We don’t cover:

• Normal wear and tear (scuffs, fading, dirt, scratches).

• Damage from misuse, neglect, or modifications.

• Lost or stolen bags.

🔄 How It Works

1. Send us your proof of purchase (order number or receipt).

2. Email us a few photos of the issue. carbelladesigns@yahoo.com

           Email template:   

                           To: carbelladesigns@yahoo.com

                           Hi Carbella Team,

                            I’d like to start a warranty claim for my Carbella bag. Here are the details:

                            Full Name:

                            Order Number / Proof of Purchase:

                             Purchase Date:

                             Bag Model & Color:

                             Description of the issue: (please describe what happened)

                             Photos attached: (clear shots of the defect + full bag)

                             Please let me know the next steps.

                              Thank you!
                              [Customer Name]

 

         3.  We’ll review and let you know if your bag will be repaired or replaced.

• • If a return is needed, you cover shipping to us.

  • We’ll ship your replacement bag back to you free of charge.

💕 Our Good Faith Promise

We know life happens. If your bag falls outside the 1-year window but clearly didn’t hold up as it should, reach out anyway. We may offer you:

• A discounted replacement, OR

• A free accessory with your next order.

Because at Carbella, we don’t just make bags — we stand by the women who carry them.