Shipping Terms and Return Policy

Return Policy

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email carbelladesigns@yahoo.com within 30 days of receiving your product to begin the process. 

If you're not satisfied with your purchase and you wish to return your item, we must receive a request and the returned item within 14 days of the date you received your item. 

Refunds

Once we receive your returned item, we will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. 

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. 

Return Shipping 

You are responsible for paying for the return shipping costs.  

Insurance

If you're shipping an item(s) over $75, consider purchasing shipping insurance to ensure the item arrives. We cannot guarantee we will receive your item.